FAQ

Do you provide International delivery?

On this site we only offer delivery to Switzerland. However we are very pleased to offer international delivery through Amazon. Please click here to see our PURETERNIA Natural Luxury Personal Care products for International delivery on Amazon.

How do I track my order?

After placing your order, you will receive a confirmation email containing and your order is tracked throughout Switzelrand. We will use the number to track your order's progress through the courier.

How do I return an item?

To return an item, please visit our 'Returns & Refunds' page on our website and follow the outlined steps. Make sure your item is unopened and in its original packaging.

How can I contact your couriers?

The contact information for our courier service can be provided if you contact us and tracked. If you're having issues with your delivery, you can contact us directly.

What is your returns policy?

We accept returns within 30 days of receipt, given that the product is unused, unopened, and in the same condition that you received it. For more details, please refer to our 'Returns & Refunds' policy on our website.

What are your delivery options?

We offer standard shipping options domestically. Deliveries usually take no longer than 1 working day throughout Switzerland.